Privacy Policy

Information We Collect

We collect information that is necessary to provide, personalise, and improve the services we offer. This includes details you give us directly when creating an account, making deposits or withdrawals, or contacting our support team. Typical data includes your full name, date of birth, residential address, email address, telephone number and payment details.

We also gather technical and usage information automatically. This may comprise your IP address, browser type and version, device operating system, pages visited, time spent on the site, and referral sources. Such data helps us understand how our platform is used and allows us to maintain its security and performance.

How We Use Your Information

Your personal data is used to manage your player account, verify your identity, process financial transactions, and deliver the gaming services you request. We also use it to comply with legal and regulatory obligations, prevent fraud, and ensure responsible gambling practices are followed.

Where you have given consent, we may send you personalised offers, bonuses, and updates about new games or promotions that we believe will interest you. You can change your marketing preferences at any time through your account settings or by contacting customer support.

Sharing and Disclosure

We do not sell your personal data to third parties. We may share it with carefully selected partners who assist in operating our services. These include payment processors, identity verification agencies, gaming platform providers, and professional advisers who are all bound by strict confidentiality obligations.

Disclosure may also occur when required by law, court order, or regulatory authority, particularly in connection with anti-money laundering, fraud prevention, or licensing requirements. In the event of a business transfer or merger, your information may be passed to the new operators under the same standards of protection.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience, remember your preferences, analyse site traffic, and personalise content. Some cookies are essential for the site to function, while others help us understand user behaviour and improve our services.

You can manage your cookie preferences through your browser settings. However, disabling certain cookies may affect the functionality of the website and the games available to you.

Data Security

We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, accidental loss, or disclosure. These measures include encryption of sensitive information, secure servers, and regular security reviews.

While we strive to protect your data, no system can guarantee complete security. You are responsible for keeping your login credentials confidential and notifying us immediately if you suspect any unauthorised use of your account.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy or to meet legal and regulatory requirements. Once it is no longer needed, we securely delete or anonymise the information.

Your Rights

You have certain rights regarding your personal data, including the right to access, correct, or request deletion of the information we hold about you. You may also object to certain processing activities or ask for the transfer of your data in a structured, commonly used format.

To exercise these rights, please contact our customer support team. We will respond to your request within the timeframes required by law and may ask for proof of identity before proceeding.

Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices, technology, or legal obligations. The revised version will be posted on this page with an updated effective date. We encourage you to review the policy periodically so that you remain informed about how we protect your data.

If you have any questions or concerns about our privacy practices, please contact our support team who will be happy to assist you.